ServiceDesk Plus is a complete, web-based help desk and asset management solution that helps you streamline and automate your IT support. The built-in ITIL workflow helps enterprises to easily adopt and implement best practices in IT Service Support.
Features Incident Management Incident Detection Record the Incident details Classify Incident Provide Workaround or Solution Escalate or associate to an existing problem Incident Closure Problem Management Problem Detection & Classification Problem Priority Problem Analysis Solutions, Work Around, and Known error record Problem Closure Change Management Initiate Change Request Change Plans and CAB Approval from CAB Members Schedule Change Implementation Post Implementation Review Change History CMDB Discover Assets Detailed Asset Inventory Software Library Asset Relationships